NHS Heroes: Sue Edwards Making a Difference in End-of-Life Care

Bereavement Lead Nurse Sue Edwards is the friendly face who delivers compassionate support to people at one of the most difficult and emotional times in their lives.

Based at Sandwell and West Birmingham (SWB) NHS Trust, Sue works closely with the palliative care team, mortuary services, the chaplaincy and many more to ensure she aids those who are grieving following the death of a loved one.

She explained: “It’s a very emotional job, but one that is truly rewarding. I feel privileged to be able to support people at such a sensitive time. As a student nurse I knew that I wanted to work within palliative care and have worked within the speciality since 2008 as a clinical nurse specialist.

“I felt drawn to making a difference, especially as a patient approached the end of their life – whether that was helping to manage their symptoms or helping to ensure they were discharged to their chosen place of care or death.

“I was also there to help personalise their care whilst they were on staying on a ward.”

Sue, from Stourbridge, qualified as a nurse 30 years ago at City Hospital when it was known as Dudley Road.

“I’ve been really lucky to have so many good experiences at the Trust, but some standout moments include helping to support bereaved families during the pandemic and working alongside a team of gifted befriending volunteers,” she recalled.

“Seeing the ‘Tree of Hope’ memorials installed across our hospital sites and ceremonies held in remembrance of our patients and our staff has been really emotional and memorable. And of course, attending an NHS Birthday service at Westminster Abbey really was an amazing experience. I was also nominated for a Star Award, the organisation’s recognition event, which was a real honour.”   

Sue added: “I’ve grown both personally and professionally – every day is different, and I love how varied my role is within the Trust. I deliver compassionate care by speaking with kindness, listening carefully without judgement and willingness to help others and to accept people for who they are.”