By contacting Local Resolution or PALS you can talk to someone who is not involved in your care. You can ask questions, get advice or give your opinions.
Providing on-the-spot help and support with the power to negotiate solutions or speedy resolutions of problems, Local Resolution / PALS can also act as a gateway to independent advice and aims to;
- Be identifiable and accessible;
- Provide help and support with the power to negotiate solutions to problems;
- Act as a gateway to independent advice;
- Provide accurate information to patients, carer(s) and families;
- Provide advice and support to you, your family and carer(s).
- Listen to and act on your concerns, suggestions or comments.
- Help to resolve your concerns by liaising with the ward or department involved on your behalf.
- Pass on positive feedback to the relevant members of staff working in that area.
Local Resolution / PALS can help to resolve your concerns informally but is not part of the formal complaints process. If you would like to make a formal complaint, please click this link ‘Making a complaint’.
How can I contact Local Resolution (PALS)?
You can:
- Telephone: 0121 507 5836
(Please leave a message if the line is engaged or if you are calling outside office hours.) - Email: swbh.patient-experience@nhs.net.
- If you would like to see someone, please call to arrange an appointment.
A member of Local Resolution Team will aim to get back to you within two working days.